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Home>Make a Claim
If you have an accident or incident, or wish to make a claim please call our Claims Helpline below within 24 hours, or as soon as practically possible after the event. All incidents must be reported whether you want to make a claim or not, and regardless of if you are at fault or not.
Claims Helpline: 0844 815 4975 (For new claims lines open 24 hours – 7 days a week, for existing claims lines are open Mon – Fri 9am – 5pm)
Please note that if you don’t report an accident or claim, this may result in your insurance being invalid.
Correspondence relating to a car or van claim should be sent to: Catalyst Consulting Solutions, Dorset House, 25 Duke Street, Chelmsford, Essex CM1 1HL. Alternatively please email: firstname.lastname@example.org
Claims Helpline: 0844 847 4420 (Lines open 9am to 6pm Monday to Friday, excluding bank holidays)
Claims Helpline: 0844 381 4541 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)
For Comprehensive Car and Van Insurance policies: 0800 011 3685 (Lines open 24 hours – 7 days a week)
For Third Party, Fire & Theft Policies with optional extra Windscreen Cover: 0844 381 4529 (Lines open 9am to 6pm Monday to Saturday, excluding bank holidays)
Claims Helpline: 0844 381 4570 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)
0844 [581/811/848 etc] – For BT residential customers, calls will cost no more than 5.5p per minute, plus 13.1p call set-up fee (current at December 2012). The price on non-BT phone lines may be different. Please check the BT price list for charges for other 0844 numbers as charges vary depending on the three digits following 0844.
Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline. Non – BT customers and mobile phone users should contact their service providers for information about the cost of calls