No loss of Your No Claims Discount
if you are hit by an uninsured driver

Protecting your insurance premiums, saving you money

UK accident call centre open 24/7

There when you need us

Fighting Insurance Fraud

Octagon Insurance is helping to fight insurance fraud

Giving you control over your insurance

Helping you save time

Make a Claim

If you have an accident or incident, or wish to make a claim please call the Claims Helpline below within 24 hours, or as soon as practically possible after the event. All incidents must be reported whether you want to make a claim or not, and regardless of if you are at fault or not.

Claims Helpline: 0344 815 4975 (For new claims lines open 24 hours – 7 days a week, for existing claims lines are open Mon – Fri 9am – 5pm)

Please note that if you don’t report an accident or claim, this may result in your insurance being invalid.

Correspondence relating to a car or van claim should be sent to: Catalyst Consulting Solutions, Dorset House, 25 Duke Street, Chelmsford, Essex CM1 1HL. Alternatively please email:

Lost Keys Protection Cover

Claims Helpline: 0344 381 4541 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)

Windscreen Claims

For Comprehensive Car and Van Insurance policies: 0800 011 3685 (Lines open 24 hours – 7 days a week)

For Third Party, Fire & Theft Policies with optional extra Windscreen Cover: 0344 381 4529 (Lines open 9am to 6pm Monday to Saturday, excluding bank holidays)

Tools in Transit Claims

Claims Helpline: 0344 381 4570 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)

LiveZilla Live Chat Software

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One Quote Direct Insurance Services Limited trading as Octagon Insurance Services is an appointed representative of Europa Group Limited and acts as a credit broker and not a lender in relation to premium finance contracts. Registered as a limited company in England and Wales No. 5479983. Europa Group Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 309794. Registered office: Europa House, Midland Way, Thornbury, Bristol, BS35 2JX.


Customers with a policy that started on or before 31st December 2016 can continue to use this website as usual.
Customers with a policy that renewed on or after 1st January 2017 – the details on this website will not be relevant to your policy, please see your renewal pack for further information.

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