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Home>Make a Claim
If you have an accident or incident, or wish to make a claim please call the Claims Helpline below within 24 hours, or as soon as practically possible after the event. All incidents must be reported whether you want to make a claim or not, and regardless of if you are at fault or not.
Claims Helpline: 0344 815 4975 (For new claims lines open 24 hours – 7 days a week, for existing claims lines are open Mon – Fri 9am – 5pm)
Please note that if you don’t report an accident or claim, this may result in your insurance being invalid.
Correspondence relating to a car or van claim should be sent to: Catalyst Consulting Solutions, Dorset House, 25 Duke Street, Chelmsford, Essex CM1 1HL. Alternatively please email: firstname.lastname@example.org
Claims Helpline: 0344 381 4541 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)
For Comprehensive Car and Van Insurance policies: 0800 011 3685 (Lines open 24 hours – 7 days a week)
For Third Party, Fire & Theft Policies with optional extra Windscreen Cover: 0344 381 4529 (Lines open 9am to 6pm Monday to Saturday, excluding bank holidays)
Claims Helpline: 0344 381 4570 (Lines open 9am to 5pm Monday to Friday, excluding bank holidays)
Customers with a policy that started on or before 31st December 2016 can continue to use this website as usual.
Customers with a policy that renewed on or after 1st January 2017 – the details on this website will not be relevant to your policy, please see your renewal pack for further information.