No loss of Your No Claims Bonus
if you are hit by an uninsured driver

Protecting your insurance premiums, saving you money

UK accident call centre open 24/7

There when you need us

Giving you control
over your insurance

Helping you save time

Contact us

Bank Holiday Opening Hours

  • Friday 3rd April – Customer Services/Quotes 10am-2pm
  • Saturday 4th April – Customer Services/Quotes 9am-4pm
  • Sunday 5th April – Closed
  • Monday 6th April – Customer Services/Quotes 10am-2pm

Making a claim?

All accidents or claims must be reported regardless of whether you want to make a claim or not, and whether you are at fault or not.

Claims Helpline: 0844 815 4975 (For new claims lines open 24 hours – 7 days a week, for existing claims lines are open Mon – Fri 9am – 5:30pm).

Please note that if you don’t report an accident or claim, this may result in your insurance being invalid.

Customer Services / General Enquiries

If you cannot find the information you are looking for on our website you can contact our office directly or email us at:

LiveZilla Live Chat Software
General enquiries: 0844 561 4615

Opening Hours: Mon-Thu 9am-7pm, Fri 9am-6pm; Sat 9am-4pm

Need a quote?

You can use our online quote service for car insurance and van insurance or you can contact our office directly or email us at: Email:

0844 561 4610 (car insurance)
0844 561 4608 (van insurance)


To renew your policy with us please contact our call centre on the following number.

Policy renewal: 0844 561 4605

Vehicle broken down?

If you have purchased an Octagon Vehicle Rescue Policy, and your vehicle has broken down, please call 0844 561 4616. If for any reason you cannot make contact through this number, please call 01206 714819.

Have a business opportunity?

Octagon Insurance is always interested in new marketing and business opportunities. If you have an idea or suggestion please email us at:

Call Charges

0844 [581/811/848 etc] – For BT residential customers, calls will cost no more than 5.5p per minute, plus 13.1p call set-up fee (current at December 2012). The price on non-BT phone lines may be different. Please check the BT price list for charges for other 0844 numbers as charges vary depending on the three digits following 0844.
Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

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One Quote Direct Insurance Services Limited trading as Octagon Insurance Services is an appointed representative of Europa Group Limited and acts as a credit broker and not a lender in relation to premium finance contracts. Registered as a limited company in England and Wales No. 5479983. Europa Group Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register No. 309794. Registered office: Europa House, Midland Way, Thornbury, Bristol, BS35 2JX.

LiveZilla Live Chat Software

Customers with a policy that started on or before 31st December 2016 can continue to use this website as usual.
Customers with a policy that renewed on or after 1st January 2017 – the details on this website will not be relevant to your policy, please see your renewal pack for further information.

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