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Website Accessibility Statement

At Octagon we are aware that many of our customers may have varying needs or a disability that may affect how they view or access the internet. We are committed to enabling all our visitors to have access to our website.

Below are the changes we have made to our website to date, we hope you find these additions useful.

Live Chat

Live Chat is our web support service which allows instant messaging in real time to our Customer Services Team.

BrowseAloud

Our website provides access to BrowseAloud which is free to all our website visitors and allows you to listen to our website or download documentation into an MP3 format to be listened to at a later date or saved for reference.

Click here to find out more about using BrowseAloud.

In addition to the above, the following services are also available via other providers.

NGT Relay (Next Generation Text Service)

(Also known as Text Relay,TypeTalk and TextDirect)
Octagon customers may use NGT Relay, a service provided by the charity “Action on Hearing Loss” (Royal Institute for the Deaf (RNID)) and funded by BT using textphones and Action on Hearing Loss

NGT Relay

Assistants offering a service for the hard of hearing and the speech-impaired.

To make a Text Relay Direct call with a Textphone

Customers using textphones should dial “18001” before the full national phone number, (please see “Contact Us” for the details of contact numbers) and Text Relay Direct will connect to a Text Relay Assistant into the call if needed.

To make a Text Relay Direct call with a standard phone

Customers using a standard phone wanting to talk to a textphone user should dial “18002” before the full national phone number.

Relay Assistant

Relay Assist provides the same facilities as the standard “18001” access to Text Relay Direct but with a Text Relay Assistant setting up the call and assisting with the conversation. There is an additional charge for this service and calls are not eligible for the Text Rebate.

To use the additional service of Relay Assist please dial

0870 240 9598 – for textphone users
0870 240 5152 – for standard phone users

NGT Lite app

Customers can replace their textphone with the free NGT Lite app which is available for computers, smartphones and tablets

For further information please visit www.ngts.org.uk

Reporting Accessibility Problems

We are aiming to make our website accessible to all our customers and visitors and we are continually working on developing our website. Feedback is important to us, if you discover a part of our website that has been difficult to use, please let us know by contacting us on the details provided below marketing@octagoninsurance.com.

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